Total Quality Management And How It Is Applied

Quality is never an accident. It is the result of hard work and intelligent efforts. Toyota, Motorola, Philips and Ford motor company are a few companies that kept a world gazing for the quality, the finish and the longevity of their products. If it for an instance was an accident, those giant companies wouldn’t have lasted this long. One secret that was behind all these companies was one concept that developed in the 1950 and became more popular in the early 1980s. TQM is a management technique that focuses on continuous improvement of the production processes that involves both the management of the company and its employees. It combines both quality management and increase of production as a result of reduced wastage.
TQM integrates all organizational functions (finance, marketing HR, R&D, production etc.) in order to satisfy customers, address their specific needs and achieve organizational objectives. The basic concept of TQM is to “do the right thing, right the first time, every time”. TQM was initially applied in manufacturing organizations although it could be applied to all sorts of organizations from production to service sectors. In order to make TQM easier within organizations, quality standards are applied that are mostly in line with the TQM method. There are ISO 9001 certification training course that are available to get an understanding of the quality standard ISO 9001.
TQM is a method that is driven with the belief that all defects can be prevented and mistakes can be avoided. With continuous monitoring and improvement of all employees, their capabilities, production processes, technology and machine capacity TQM believes to produce better products and greater output. TQM suggests that the capabilities of people and machines have to be improved. Therefore the 5 main aspects of capability improvement in TQM are demand generation, supply generation, technology, operations and people capability. Another belief of TQM is that though people can make mistakes in production, the blame of mistakes rests mainly on faulty systems and processes. Therefore in TQM the processes are changed frequently, when detected with mistakes in order to avoid repetition of mistakes.
ISO 9001 certification training course and the certification itself will also greatly contribute to maintaining the quality of the products and the processes of the organization. Applying TQM to the organization could take some time and could be stressful as change is resisted everywhere. Therefore, setting up ISO standards would be a good first step in implementing TQM in an organization.
However, the four key principles of TQM are management commitment, employee empowerment, fact based decision making, continuous improvement and customer focus. Paying attention to these important key areas of improvement is crucial key principles will lead to successful implementation of TQM.